Kia Soul: Troubleshooting

Kia Soul 2014-2019 PS Service Manual / Body Electrical System / Audio / Troubleshooting

Troubleshooting (Step type)

- Standard type

Symptom	Suspected area	Repairment
POWER (Turn on, Turn off by itself, Freezes)	Check the connection	R-1
POWER (Turn on, Turn off by itself, Freezes)	Audio H/U	R-2
FREEZES	Bluetooth issue	R-3
FREEZES	Check the RESET	R-4
NO DISPLAY	Check the connection	R-2
Lines/Spot	LCD MODULE	R-5
No Backlight	LCD MODULE	R-5
Touch INOP	LCD MODULE	R-5
BLUETOOTH NOT PAIRING/STREAMING	Check the compatibility of BT (Check the phone kind)	R-6
LOOSE CONNECTION	BT module	R-6
BLUETOOTH VOICE RECOGNITION	Check the compatibility of BT (Check the phone kind)	R-7
BLUETOOTH VOICE RECOGNITION	MIC module	R-7
Back Veiw Camera Funtional	Back view Camera module	R-8
Back Veiw Camera Funtional	Check the vehicel wiring	R-8
USB I/F ERROR	Check the compatibility of USB (Check the USB)	R-9
iPOD I/F ERROR	Check the terminal connection of multimedia	R-9
No Sound(ALL/CH)	Check the AUDIO H/U Setup	R-10
	Chec the connection of wiring	R-10
	AUDIO H/U	R-10
	Check the wiring of the speaker and Audio H/U(EXT. AMP)	R-10
Noise occurs (Static noise)	NOISE SOURCE definition	R-11
	Chec the connection of wiring	R-10
	AUDIO H/U	R-10
	Check the wiring of the speaker and Audio H/U(EXT. AMP)	R-10
BUTTON (Not Functional, Stuck)	FRONT Panel	R-12
BUTTON (Not Functional, Stuck)	AUDIO H/U	R-12
FM/AM Reception/Noise	Check the vehicle wiring	R-13
	Check the radion antenna	R-13
	AUDIO H/U	R-13
SIRIUS Reception, Antenna Error	Check the vehicle wiring	R-14
SIRIUS Reception, Antenna Error	Check the term of SIRIUS service	R-14
Loading Error, Antenna Error	SIRIUS module	R-14

R-1 : Check the connection

Check to remove/ reinsert the Audio fuse.

OK	▶ If the Audio is normal operation, it is OK.

NG	▶ Check the Audio H/U power connector. (R-2)

R-2 : Check the Audio H/U

Check the Audio H/U power connector.

OK	▶ Check again after checking the cable harness or connector.

Tester Connection	Condition	Specificed Condition
CON-B11 ↔ GND	Always	9 ~ 16 V
CON-B12 ↔ GND	Always	9 ~ 16 V
CON-B24 ↔ GND	Always	Below 1Ω

NG	▶ Check again after replacing the Audio H/U. And then if the Audio is normal operation, replace the Audio H/U.

R-3 : Power (Freezes - stop operation to relate with the bluetooth)

1.	Check happening to the problem while connecting the bluetooth.

Check again after releasing the bluetooth connection.

OK	▶ The Audio is normal operation. (Phone compatibility)

NG	▶ If it happends to the same problem again, refer to R-4.

R-4 : Power (Freezes - Stop the Audio operation)

Check to remove/ reinsert the Audio fuse.

OK	▶ The Audio is normal operation.

NG	▶ Replace the Audio H/U.

R-5 : No display

Check the connection of between the front and main cable.

OK	▶ If the Audio is normal operation, reconnect the cable.

NG	▶ Go to step 2

Replace the front panel (Lines/ Spot/ No backlight)

OK	▶ Replace the LCD module or the front panel.

NG	▶ Go to step 3

3.	Replace the Audio H/U.

R-6 : Bluetooth Not Pairing

Check the kind of phone which customer uses. (Compare with the compatibility list)

OK	▶ It can not be pair for the model which is not in the compatibility list.

NG	▶ Go to step 2

Try to pair to other phone.

OK	▶ If the bluetooth in normal operating, it is the problem of phone compatibility.

NG	▶ Go to step 3

3.	Replace the Audio H/U.

R-7 : Bluetooth Voice Recongnition

Check the same problem again after replacing the MIC module.

OK	▶ If the bluetooth is normal operating, replace the MIC module.

NG	▶ Go to step 2

Check for continuity between the termnials. (Open/ Ground short)

OK	▶ If the bluetooth is normal operating, check the cable and connection.

NG	▶ Go to step 3

3.	Replace the Audio H/U.

R-8 : Back View Camera Functional

Replace the back view camera.

OK	▶ If the back view camera is normal operating, replace the back view camera.

NG	▶ Go to step 2

Check the cable harness or connection.

OK	▶ If the back view camera is normal operating, check the cable and connection.

NG	▶ Go to step 3

Replace the Audio H/U.

OK	▶ If the back view camera is normal operating, replace the Audio H/U.

NG	▶ Check the vehicle wiring.

R-9 : USB, iPod I/F ERROR

Check the kind of USB and iPod.

OK	▶ It can not be pair for the model which is not in the compatibility list.

NG	▶ Go to step 2

Replace the multimedia jack.

OK	▶ If USB and iPod is normal operating, replace the multimedia jack.

NG	▶ Go to step 3

Check the vehicle wiring.

OK	▶ Check the connection and others.

NG	▶ Go to step 4

4.	Replace the Audio H/U.

R-10 : NO SOUND (ALL/CH)

1.	Check the setup sound setting to the Audio H/U. (Fader/ Ballance)

Check the speaker cable harness or connection. (Open/ Short)

OK	▶ Check again after repairing or replacing the cable harness or connector.

NG	▶ Go to step 3

Replace the Audio H/U.

OK	▶ If the sound is normal operating, replace the Audio H/U.

NG	▶ Go to step 4

4.	Check the wiring of between speaker and Audio H/U.

R-11 : Noise occurs (STATIC NOISE)

Noise source description

Condition in Which Noise Occurs

Noise Type

Depressing accelerator pedal increase noise, and stopping engine stops noise immediately

Generator nosie

When A/C or heater is operating

Blower motor noise

•	When rapidly accelerating on unpaved road

•	When engine switch is turned on (IG)

Fuel pump noise

•	When horn switch is pressed and released

•	When horn switch is pressed and held down

Horn noise

Running engine causes soft noise, and stopping engine stops noise immediately

Ignition noise

Noise occurs synchronously with turn signal flash

Flasher noise

Noise occurs during window washer operation

Washer noise

Running engine causes noise, but stopping engine does not stop noise

Engine coolant temperature sensor noise

When wiper is operating

Wiper noise

When brake pedal is depressed

Stop light switch noise

Other

Static electricity on vehicle

OK	▶ Check the noise source.

NG	▶ Refer to R-12

R-12 : Button (Not Functional, Stuck)

Check the front connecting cable and check again after replacing the front panel.

NG	▶ Reconnect the cable and replace the front panel.

OK	▶ Replace the Audio H/U. And then if the Audio is normal operating, replac the Audio H/U.

R-13 : Radio Broadcast cannot be Received (Bad Reception)

Check the antenna connection jack.

OK	▶ Check again after reconnecting the antenna jack, It is poor connection.

NG	▶ Go to step 2

Check the antenna feeder cable connection and replace the antenna.

OK	▶ Check again after repairing or replacing the wiring or replace the antenna.

NG	▶ Replace the Audio H/U.

R-14 : SIRIUS RECEPTION (LCD Display character)

1.	Preparing SIRIUS Radio... : When changing the power supply, checking to communicate with SIRIUS module...

2.	SIRIUS Start Up Error : Not communicating with SIRIUS module

3.	Antenna Error : Antenna connection is poor or it happens to GND Short

4.	No signal : Antenna is connected but there is no signal

Weak : There is normal condition but there is poor reception as satellite signal is weak

(1)

Antenna Error, SIRIUS Start Up Error : Check the connection of the SIRIUS antenna connector.

OK	▶ Check again after reconnecting the antenna jack, It is poor connection. (GND Short)

NG	▶ Go to step 2

(2)

Check the service term by using the SIRIUS serial number.

OK	▶ If the service term passes, it is the service support problem.

NG	▶ Replace the Audio H/U.

- UVO type

Symptom	Suspected area	Repairment
Pressing power switch does not turn on system	Check to RESET	R-1
	Check the connection

AUX(Auxiliary) Jack Installation

1. Install the multimedia jack. 2. Install the floor console upper cover. 3. Connect the negative (-) battery t ...

Customer Complaint Analysis Check Sheet

Troubleshooting (Flow chart type) There are six areas where a problem can occur: wiring harness, the radio, the USB/iPod, and speaker. Troubleshooting enables you to confine ...